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Terms & Conditions

Your use of the OTE Original Turkish Eatery website (, owned and operated by Mutfak Limited, is subject to your acceptance of our Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. By using the website, you are fully accepting the terms, conditions and  disclaimers contained in this notice.

If you do not accept these terms and conditions, you must immediately stop using the website. We reserve the right to change or remove, temporarily or prematurely, the website or any part of it without notice and you confirm that Mutfak LTD – OTE Original Turkish Eatery shall not be liable to you for any such change or removal.

Refund Policy

Refunds will be issued to the original payment card, usually within 3-5 working days, depending on the card provider processing times. Credit receipts are valid for 12 months.

Shipping & Fulfilment Policy

We try to maintain accurate stock counts, there may be a stock discrepancy and we will not be able to fulfil all your items at the times of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would like us to proceed with a refund or credit.

Statement Descriptor

Payments will be taken from the account IZ*OTE.
Please contact us if you have any questions about our privacy policy or information, we hold about you by emailing or in writing to 


OTE – Original Turkish Eatery

45 Charlotte Street

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